Effective Date: October 15, 2025
This Privacy Policy describes how Ganges Grain Inc. (“Ganges Grain,” “we,” “us,” or “our”), located in Sterling, Virginia, USA, collects, uses, and discloses information from our business-to-business (B2B) customers and website users (the “Buyer” or “you”) through our website, https://gangesgrain.com/, and in the course of our commercial transactions.
1. Information We Collect
We collect information primarily to process your wholesale orders, manage your account, and support our business operations. The types of information we collect include:
- Business Contact Information: Name, title, company name, company legal address, shipping address, email address, and telephone number of you and your authorized representatives.
- Transaction Data: Details about the Goods you purchase, order history, and delivery information.
- Communication Data: Records of correspondence (including email) and specific preferences regarding the type of email and marketing communications you wish to receive.
- Payment Data: We do not directly collect or store your financial payment details (e.g., credit card numbers). All payment processing is handled by our third-party payment processor, Stripe, which is solely responsible for the security of your payment data.
Note on Website Tracking: We currently do not use tools like Google Analytics or similar services to track website usage, IP addresses, or browsing behavior.
2. How We Use Your Information
We use the information we collect for the following commercial and business purposes:
| Purpose | Description |
| Order Fulfillment | To process, confirm, and ship your wholesale orders and manage returns and warranty claims. |
| Account Management | To establish and maintain your wholesale account, including billing and invoicing. |
| Communication | To respond to inquiries, provide customer support, and send essential service-related updates. |
| Targeted Advertising & Retargeting | To analyze transaction data and communication preferences to create and deliver targeted promotional content and advertisements to you regarding our products and services. |
| Internal Operations | For internal auditing, data analysis, and to improve our products and services. |
| Legal Compliance | To meet our legal, accounting, and tax obligations. |
3. Disclosure of Your Information
We do not sell or rent your personal information to third parties for their independent marketing purposes. We share your information only as necessary to conduct our business, specifically with the following:
- Payment Processors: Information required to process payments is securely shared with Stripe.
- Shipping & Logistics: Information required to arrange shipment and delivery (e.g., name, address, phone number) is shared with shipping carriers and freight forwarders.
- Legal Requirements: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes or protect the rights, property, or safety of Ganges Grain Inc. or others.
4. Data Security
We are committed to protecting the integrity and confidentiality of your information. We implement technical and administrative safeguards, including:
- Data Encryption: Use of industry-standard encryption protocols.
- SSL Certificates: Securing data transmission via our website using SSL technology.
- Restricted Employee Access: Limiting access to your data only to employees who require it to perform their official duties.
5. Data Retention
We retain your information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Retention Policy: We retain customer data for a period of three (3) years following the date your account becomes inactive. After this period, we will securely delete or anonymize your data for tax and audit purposes.
6. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your information:
- Right to Access: You may request access to the information we hold about you.
- Right to Correction/Rectification: You may request that we correct any inaccurate or incomplete information.
- Right to Deletion: You may request the deletion of your account and associated data (subject to our necessary retention for tax/audit purposes as noted in Section 5).
- Opt-Out of Targeted Advertising: You have the right to opt-out of the use of your data for targeted advertising and retargeting purposes at any time.
To exercise any of these rights, please contact us using the information provided below.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Ganges Grain Inc.
Address: Sterling, Virginia, USA
Email: info@gangesgrain.com
Phone: +1-917-664-8719
